Analytics & Insights

See Every Interaction. Prove Every Dollar.

Real-time dashboards that track resolution rates, CSAT, handle time, and cost savings across every AI agent interaction. CFO-ready reporting built in.

Customer Results
Real-time data
SOC 2 Type II
CFO-ready exports

0%

Avg resolution rate

0%

Reduction in handle time

0%

Cost per contact reduction

4.7/5

Average CSAT score

Full Visibility

Every metric that matters. In one place.

From conversation-level transcripts to board-ready ROI summaries -- Pypestream Analytics covers the full stack.

Resolution & Containment

Track first-contact resolution, containment rate, and escalation triggers in real time. Drill into any conversation to see exactly where the AI succeeded or handed off.

  • First-contact resolution %
  • Escalation rate by intent
  • Containment by channel

Customer Satisfaction

CSAT scores captured automatically post-interaction via in-channel surveys. Segment by agent type, channel, intent, and time period.

  • CSAT by channel
  • NPS trend over time
  • Sentiment analysis per session

Cost & ROI

Named cost attribution per interaction -- not estimates. Show your CFO exactly how much Pypestream saved compared to human-handled volume.

  • Cost per contact (AI vs. human)
  • Total savings YTD
  • ROI by deployment

Efficiency Metrics

Average handle time, queue wait time, and time-to-resolution tracked across every interaction. Identify bottlenecks before they become problems.

  • Avg handle time
  • Time-to-resolution
  • Queue abandonment rate

Agent Performance

Monitor AI agent quality at the conversation level. Flag low-confidence responses, track improvement over time, and surface coaching opportunities.

  • Confidence score distribution
  • Fallback frequency
  • Intent match accuracy

Business Outcomes

Connect AI interactions to downstream business results -- claims filed, appointments booked, accounts retained. Prove impact beyond the contact center.

  • Workflow completion rate
  • Downstream conversion
  • Revenue influenced
Built for Operators

Dashboards your team will actually use.

Pypestream Analytics is designed for the people running the operation -- not just data scientists. Pre-built dashboards surface the metrics that matter, with drill-down access for every conversation.

  • Real-time data with 30-second refresh cycles

  • One-click export to PDF, CSV, or PowerPoint

  • Automated alerts when KPIs drop below threshold

    Coming Soon

  • Role-based access -- ops, executives, and finance see different views

  • AI-recommended optimizations surfaced automatically

    Coming Soon
analytics.pypestream.ai -- Executive View
Live

Contacts Handled

2.4M

This quarter

AI Resolution

92.1%

+4.2% vs last Q

Cost Savings

$2.8M

YTD vs baseline

Weekly Resolution Rate

Last 8 weeks
W1W2W3W4W5W6W7W8

Voice AI

1.1M contacts

94%

Chat

890K contacts

91%

SMS

280K contacts

88%

WhatsApp

130K contacts

89%

Live Demo

Ready to see your numbers?

Book a live demo and we will show you exactly what your analytics dashboard would look like -- with your industry benchmarks pre-loaded.

View Customer Results