All Articles
Customer Experience
Date
Apr 3, 2023
# Are you in compliance with the FTC’s proposed ‘Click to Cancel’ Rule?
Author
Pypestream
Last week the Federal Trade Commission announced its proposed ‘Click to Cancel’ rule which, if approved, the plan “would put an end to companies requiring you to call customer service to cancel an account that you opened on their website,” FTC commissioners said. It also points to ending seemingly deceptive practices that make cancellation difficult or impossible.
In order to comply with the rule, service providers would need to make significant changes to their account cancellation process. The proposed rule requires a “accessible cancellation mechanism on the same website or web-based application used for sign-up.”
At Pypestream, we understand that managing cancellations is a challenge without added regulation around the process. Our platform provides a seamless user experience that would put your company in immediate compliance with the Click to Cancel Rule and deliver it in a way your customers will love.
The details around this rule are tedious and companies run the risk of falling out of compliance or simply not being able to meet the requirements.
Our team is well versed in the requirements around these rulings and can deliver a solution that meets the requirements while staying in line with the way you do business. The chart below outlines the three main requirements and how our platform can help you meet them.
Click to cancel rule requirements vs. Pypestream capabilities:
FTC Requirement
A simple cancellation mechanism and consistent ease of use for sign up and cancellation.
User consent before pitching additional offers or modifications prior to cancellation.
A method to confirm continuation of service annually.
Pypestream Capabilities
Via our self-service Pype, customers can create accounts and cancel accounts all in the same chat window.
Due to the flexibility of our self-service platform, adding the requirement for consent into the cancellation process is a breeze. We simply add a step to an already established process and you’re well within compliance.
We can create virtually any business process within our powerful Pype interface. Our conversational platform will allow your customers to confirm continuation of service with a button click.
For more information about Pypestream and its Click to cancel compliant solutions, please visit www.pypestream.com .
More articles
Customer Experience
Dec 9, 2025
How AI Agents are Reimagining Insurance Customer Experiences
AI Agents represent the next era of insurance intelligence: one where digital empathy meets operational excellence.
Customer Experience
Jun 4, 2020
Why Conversational AI Should Not Be An IT Project
When conversational AI fails, it’s typically because implementation has fallen on the shoulders of IT teams. But this is a mistake. Read on to learn more.
Customer Experience
Mar 4, 2019
Pypestream Consumer Survey Results
In a recent survey of 500 consumers, Pypestream uncovered new insights into the industries where conversational AI can provide the greatest value. Learn more.
Customer Experience
Nov 15, 2021
Meet Your Customer Where She Lives: Messenger
Messenger isn’t just for Facebook anymore. Meet your customers on all their preferred platforms with Pypestream. Learn more.
Customer Experience
Jul 30, 2020
Customers Want Experiences, Not Chatbots
Chatbots are easy to create but most fail to impress. With conversational AI, companies can create seamless support experiences that generate true engagement.
Customer Experience
Apr 3, 2023
New FTC standards require a “click to cancel” option for customers closing accounts opened online. Is your company in compliance with the new regulations?
Transform Your Business Today
Discover how our AI solutions can enhance your operations and customer interactions seamlessly.
Contact us
01. Order Status Lookup
02. Collect Customer Feedback
03. Create Lead
04. FAQs
05. Send OTP
06. Send SMS
07. Start RPA
08. Submit Application
09. Create Lead
10. Browse Products
11. Browse Services
12. Cost Calculator
13. Create Shortlist
14. Product Comparison
01. Order Status Lookup
02. Collect Customer Feedback
03. Create Lead
04. FAQs
05. Send OTP
06. Send SMS
07. Start RPA
08. Submit Application
09. Create Lead
10. Browse Products
11. Browse Services
12. Cost Calculator
13. Create Shortlist
14. Product Comparison
15. Product Lookup
16. Product Recommendations
17. Service Comparison
18. Service Lookup
19. Service Recommendations
20. Test Drive Simulator
21. Browse Promotions
22. Promotion Lookup
23. Service Comparison
24. Cancel Appointment
25. Cancel Inspection
15. Product Lookup
16. Product Recommendations
17. Service Comparison
18. Service Lookup
19. Service Recommendations
20. Test Drive Simulator
21. Browse Promotions
22. Promotion Lookup
23. Service Comparison
24. Cancel Appointment
25. Cancel Inspection
27. Change Inspection Appointment
28. Edit Appointment
29. Edit Delivery Details
30. Schedule Appointment
31. Schedule Delivery
32. Schedule Inspection
33. Sign Lease/Contracts
34. Sign Title
35. Track Title and Registration
36. Upload Lease/Contracts
27. Change Inspection Appointment
28. Edit Appointment
29. Edit Delivery Details
30. Schedule Appointment
31. Schedule Delivery
32. Schedule Inspection
33. Sign Lease/Contracts
34. Sign Title
35. Track Title and Registration
36. Upload Lease/Contracts
XXXX
Pypestream. All rights reserved
Privacy Policy
Pypestream Trust Center
Customer Help Center
Contact us
1177 Avenue of the Americas,
5th Floor, New York, New York, 10036